How Can I Configure Default Canned Response

[Rabia S_]

Hi everyone!

We upgraded Jira Service Management to 4.20.11 version and saw a option under issue's comment. This a select list about canned response. But I can't find to configure place. Previously we used canned response and configure but we didn't have select list.

Where can I configure default option or add new options?

Thanks,

Good days to all.

[Rabia S_ · Accepted solution]

It was resolve with Scriptrunner Configurations.

[Václav Vašek]

Hi,

Can you describe how? Thanks

[Rabia S_]

Hi,

Yes, I can.

Administration Settings > Manage Apps > Scriptrunner > Browse > Service Desk Template Comments (You should set Disable)