How can I get an task created through automation to email the customer?
Hello,
I figure out the request type - customer is able to see it in portal but he is not able to receive mail notification. When I try the notification helper its saying that he does not have rights to receive notification about issue commented. Not sure which rights and where to set. Are you able to help?
1 answer
Hello @Sarka.skopalova,
Thank you for reaching out to the Atlassian Community!
The notification helper works only with internal licensed users, so it’s expected that it will show this permission error if you try to use it with a customer account.
With this said, it’s important to confirm with Lukas if they are not receiving any notifications or specific ones.
What is Lukas’ role in the ticket? Is Lukas the reporter, participant, or the ticket was shared with an organization they are members of?
Is the notification set to “On” on the ticket?
Is Lukas the only affected customer?
Kind regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.