How can we have canned response and template repository functionality?

[Raj Kumar]

we need canned response and template repository functionality, so when the agent wants to respond to the customer they can select from a list of template responses and a list of template documents. But also have the ability to edit the canned response and add additional documents that may not be in the repository.

Canned Response:
Hello,
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Repository of Doccuments :
Document1,
Document2...

How can we achieve this functionality

Thanks,

[Angélica Luz]

Hello Rajkumar,

Thank you for getting in touch with Atlassian Community!
Currently, Jira doesn't have such functionality. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-133
Please, click on vote and watch to receive updates about the feature.

As a workaround, there is an add-on called Canned Responses Pro for Jira that may help you. You can test it first and check if it works for you.

Regards,
Angélica

[Raj Kumar]

Hi Angelica,

Thanks for your response!

Does this Canned Responses Pro for Jira help me have the repository of documents attached in the response template.

Thanks,
Raj

[Angélica Luz]

Hi Rajkumar,

I don't think they offer that, as per I could see on the page they have macros and templates only.

Regards,
Angélica

[Baris Kuytul]

H,, canned response is higky extreme expensive. I jsut wanna use it for 10 agents but its pricing model for 5000 users . Not make sense to buy it to use . 

Jıra should add a feature as freely for canned response tool