How does Raley Notifications integration work?

[Deleted user]

Hello! I am trying to understand how the Jira Service Management and Raley Notifications integration work underneath the hood. I have not been able to find any details on this on your web. The background for the question is Schrems II (GDPR) and our need to better understand and manage any "transfer" of personal data to a "third country".

• Is Raley Notifications running in the same environment as JSM, or is there a cross-site integration? Which sites in which countries are involved?
• Is Raley managing the service or is it done by Atlassian?
• Also, what data (in particular personal data) flows through the integration? 
• What security features are in place to secure the integration?
• Is this integration representative to how other products/services integrate with Atlassian products?

Many thanks in advance!

Hallvard Müller

[Joseph Chung Yin]

@[deleted] -

I would recommend you to take a look of marketplace link - https://marketplace.atlassian.com/apps/1214045/raley-email-notifications-for-jira-jsm?tab=overview&hosting=cloud

You should also submit your ask to the add-on vendor directly.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Deleted user]

Thanks - I have now reached out to Raleys. 

It would also be useful, however, to get som information on how this is set up from Atlassian's side. How does Atlasian "invite" third parties' components to integrate with the JSM?

Kind regards, 

Hallvard Müller

[Joseph Chung Yin]

It depends on how the Raley add-on is designed to integrate with JSM.  For example, some add-ons will require Application Link setup (to establish external application integration with Jira/JSM) or Webhook setup etc...

I am sure that Raleys should be able to provide the details.

Best, Joseph