Hi all,
I'm looking for automation that on opened ticket by mail /for example/ "hostname down",
when receive same "hostname up" to auto resolve the ticket.
BR
Hello,
You can use the Service Desk automation rule.
You should create the Issue Created trigger, then add if issue match condition with a JQL like this: summary ~ "hostname down" and then add the Transition Issue action.
You can find more info about Service Desk automation rules:
https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
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