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How to search and find duplicate issue tickets in Jira Service Desk v8.13.5

Tee Khema
Tee Khema June 30, 2021

We are having issue with duplicate tickets in your Jira Service Desk queues and we would like to know is it a way to identify the duplicate issue tickets in our Jira service desk. Please do let me know. 

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Fahad Siddiqui
Fahad Siddiqui
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July 2, 2021

@Tee Khema create the JQL filter for the project, in which duplicates were created. Then sort by 'Summary' and look at the matching summaries.

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