How to wrap-up older comments in ServiceDesk?

[Sebastian Domanski]

It's a built-in mechanism in JIRA to group older comments, but in ServiceDesk you see all of them as a long list. Then if anyone wants to go back to the Description in the CustomerPortal, they need to keep scrolling (which is kind a bit not user friendly when you have like 50+ comments)

Is there any way to replicate the same 'wrap-up' in ServiceDesk?

[Timothy · Accepted solution]

This feature is definitely not available out of the box. You could create a web-resource plugin module and deploy a global JS to change the DOM of the page though.