I am looking for a macro tool to use with JIRA Service Desk

[Tammy Ince]

When responding to clients, we find ourselves typing similar phrases over and over and would like to implement a macro tool. Any suggestions? We are in the cloud and link to JIRA Development. 

[Jack Brickey]

If you are on server there is the ability to use “canned responses”, see documentation here - editing-and-collaborating-on-issues. I thought this was also in Cloud but didn’t immediately find it in my instance. There is also an addon for this - canned-responses-pro-for-jira