Incoming email HTML not supported

[VGS Register]

The incoming email HTML is not shown correclty while opening an issue via e.mail in Jira Service Desk. 

This is how it looks like:

test -----------------> this is the written text of the email.

this is  the rest of the text if we open the Issue in Jira

{color:#212121}{color}{color:#365F91} 
{color}
----
{color:#365F91}{color}{color:#212121}{color} 

{color:#365F91}This email and any files transmitted with it may contain confidential information and are intended solely for the use of the individual or entity to whom they are addressed.{color}{color:black}{color} 

{color:#365F91}If you have received this email in error please notify us sending an email to {color}{color:#212121}{color}[{color:#212121}{color}{color:#365F91}admin@XXX.com{color}{color:#212121}{color}|mailto:admin@XXX.com]{color:#212121}{color}{color:#365F91}.{color}{color:black}{color} 

{color:black} {color} 

{color:#365F91}Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.{color}{color:black}{color} 

{color:black} {color} 

{color:#365F91}Although we do our best to exclude viruses from the delivered messages, the recipient should check this email and any attachments for viruses presence.{color}{color:black}{color} 

{color:#365F91}VGS accepts no liability for any damage caused by any virus transmitted by this email.{color}

 *{color:#009900} *Go Green! Please don't print this e-mail unless you REALLY, REALLY need to.*{color}*{color:black}{color}

[Angélica Luz · Accepted solution]

Hello there,

Thank you for reaching out to Atlassian Community!
This issue is related to the renderer of the field Description.
To fix this, please go the Project settings > Fields > to edit.
Then, search for the field Description, click on Renderers and change it to Wiki Style Renderer > Update.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[VGS Register]

It works now.

Thanks a lot for your support.

[Angélica Luz]

You are always welcome!
If you have any other question, please count on us!

Regards,
Angélica

[Raynard Rhodes]

I ran into this issue before, while I’m not in front of Jira atm I do know we used wikiToHtml() on the description with the condition of the issue came in via email. 

I will give a proper response once I am at my desk