Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 21:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Is JSM able to create comment for issue from email sent by agent?

Peter Domankus
Peter Domankus
Contributor
December 7, 2021

Hello community,

I have searched web for answer to this question but all I found is that JSM is able to process emails from customers. Is it the same for agents?

Thanks from your help.

Regards,

Peter

Answer
Watch
Like Be the first to like this
349 views

1 answer

1 vote
M Amine
M Amine
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 7, 2021

Short answer: Yes it is possible. 

You can use a mail handler (although the documentation link is for cloud, you can also use it of server) to process new emails as comments

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events