We are working on a connection to a reporting tool we developed ourselves, which outputs booked times depending on the ticket and status. For this, we have to read out the statuses with IDs for the respective workflow of a ticket. The statuses are sorted according to the global status ID. Unfortunately, the order of the global status IDs does not match the order of the statuses in some workflows and makes the report confusing. Therefore, we would like to change the global status ID order.
e.g:
Workflow: ready (10) -> in progress (50) -> done (20)
reporting tool output: ready -> done -> in progress
If there is no way to adjust the global status ids, is it possible to access the status step ids for the respective workflow via the REST API?
We can change the status step id via export workflow, change status step ids and import workflow.
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