Issuer not assigned to issue when creating email issue

[NicoDeluxe]

Hi iam configured issues by mail, they are created, but as issuer/author of the issue, it sets me (admin) instead of creating a new customer and us him as author. So i can not comunicate with the customer by using comments etc.

 Thank you very much

[Laurens Coppens]

Nico,

Have you enabled public signup? This is needed for your setup to work.

For more info you can check: https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

Regards,

Laurens

[NicoDeluxe]

Yes its Public. Everyone can Send a mail or request in the portal 

[Laurens Coppens]

If public signup is enabled (as described here: https://confluence.atlassian.com/servicedeskcloud/set-up-customer-permissions-732528940.html - Can customers create their own accounts? = Yes)

then customers who email the service desk should get an account as stated in the docs:

• If anyone can email your service desk, then you're good to go! People who email your service desk automatically become customers.

If this doesn't work for you i suggest creating a support ticket with atlassian.