JIRA Service Desk - Assign issues to epics/stories

[Christopher D_Souza]

Hello, 

We started using JIRA service desk for basically our digital marketing tasks. Much of these revolve around web management and development. I need to roll up the issues to large groupings, which I believe is Epic and Story in Jira.

Can this be done in Jira Service Desk?

[Bhushan Nagaraj]

Hi Christopher,

JIRA Service Desk (JSD) is designed to be an ITSM tool where your customers can raise service requests.

JIRA Software (JSW) is an Agile Project Management and issue tracking system for development teams.

The two address completely different scenarios. I am not sure how you have implemented JSD for digital marketing, but I am going to guess you are taking requests from customers, and if they are a new feature to be implemented, you want to track that as an Epic for your development teams.

If yes, please have a read through the doc at https://www.atlassian.com/blog/archives/collaborate-developers-using-jira-service-desk

Alternatively, please explain in more detail how you use JSD and JSW.

Cheers

Bhushan

[Alexander Hippe]

Hi Bhushan,

so it is impossible to add a JSD Issue to an Epic? On of our PMs just asked if this is possible.

Thanks and best regards

Simon

[Jack Brickey]

@Alexander Hippe, yes you can add a JSD issue to an epic. 

[Andrew Green]

Hey @Jack Brickey  to clarify - could you classify an issue within the JSD as an Epic? Or do you mean its only possible to add a JSD issue to an epic within a project (JSW)?

Thank you in advance.

[Jack Brickey]

well we were talking about adding a JSD issue to an epic. However, you certainly can add the Epic issuetype to a JSD project and thereby create an epic if you like. So I guess both. I have not played w/ this but I just verified that I could add the issuetype to a test JSD project. Note I suspect you need JSW in your instance for this. In other words I don't expect Epic issuetype to exist in JSD standalone but could be wrong.

[James Halpin]

One of our customers has submitted a request for a large software development project. We use both JSD and JSW. This request was raised via JSD.

Initially we added several subtasks to that issue, but to clean things up I'm not attempting to migrate the Parent issue to an Epic and the Subtasks to Tasks within the Epic.

I have successfully converted the submitted issue to an Epic, and I can add Tasks within that epic, and I can convert existing subtasks to Tasks within the JSD project, but I can't seem to convert subtasks to tasks and assign them to the existing Epic. I was hoping Jira would have a Bulk Edit feature for this, but even individually, I can't find a field to assign an existing Task to an existing Epic within JSD. 

The documentation linked above seems to have been deleted. Can someone advise?