Jira Service Desk - Adding participant does not add Watch

[Michael Green]

Hi.

Our requirement is that when participants are added to an issue they get all updates to that issue.

I can't see how to set this up ? i.e. customise the notifications so that they get notifications or are automatically added as watchers when they are added as participants ? 

How do I do this ?

[Walter Buggenhout]

Hi @Michael Green,

Participants get the same notifications as the reporter of the ticket. See Atlassian documentation for more context.

[Michael Green]

That is not happening.

[Nic Brough -Adaptavist-]

You will need to adjust your notification scheme.  Walter has given the link I would point you to.

[Michael Green]

No - that link doesn't tell me anything / anything new.  The point is I've added participants to a ticket and they are NOT getting updates.

[Michael Green]

And there is nothing in that link about how to adjust notification schemes to add 'participants'

[Walter Buggenhout]

@Michael Green,

Request Participants, like organizations, are specific to Jira Service Desk. There is an additional layer to service desk notifications that you can find inside your Service Desk settings. More on this layer:

• Managing Service Desk Notifications (Server)
• Managing Service Desk notifications (Cloud)

Customers (these are both the reporter of the ticket and participants to it) get notified of public changes to a ticket. Those are workflow (status) changes and public comments. They also have the ability to opt out of notifications if they want to.