Jira Service Desk > Custom email addresses routing

[Brian G]

I want to add multiple custom email addresses to receive email requests. Based on which email address is the recipient will determine a different automation (add component X).

How do I  create an automation rule in Jira Service Desk that accesses the email address of the recipient email address (not the sender)?

[Angélica Luz · Accepted solution]

Hello Brian,

Currently, it's not possible to associate multiple email addresses to a single service desk project. You can add only one custom email and also use the email generated by Jira.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-798
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica