Jira does not pick up email
Hi, community!
We have Jira 8.0.0, Service Desk 4.0.0(CentOS, Postgres)
We have 4 projects Service Desk and 4 email channels.
There is a situation, when Jira stops picking up emails from mailboxes that are used by channels.
Sometimes this goes away by itself in 10-15 minutes, but more often this problem can exist for 6-8 hours and during this time half of the emails can be processed.
In scheduler details the following is visible:
Atlassian-jira-incoming-mail.log at the time of the problem :
2019-10-01 15:29:11,441 DEBUG [] Caesium-1-4 ServiceRunner Start running MailProcessor ...
2019-10-01 15:29:11,445 DEBUG [] Caesium-1-4 ServiceRunner Found 4 valid mail channels for processing email(s)
2019-10-01 15:29:11,445 DEBUG [] Caesium-1-4 ServiceRunner Starts processing mail item(s) for mail channel [CHANNELd27f877bd137] ...
2019-10-01 15:29:11,446 DEBUG [] Caesium-1-4 ServiceRunner Looking up main handler ...
2019-10-01 15:29:11,447 DEBUG [] Caesium-1-4 ServiceRunner Found main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]
2019-10-01 15:29:11,447 DEBUG [] Caesium-1-4 ServiceRunner Looking up mail filters ...
2019-10-01 15:29:11,448 DEBUG [] Caesium-1-4 ServiceRunner Found 4 mail filters com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter, com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter
2019-10-01 15:29:11,451 DEBUG [] Caesium-1-4 ServiceRunner Finished processing mail item(s) for mail channel [CHANNELd27f877bd137]
2019-10-01 15:29:11,451 DEBUG [] Caesium-1-4 ServiceRunner Starts processing mail item(s) for mail channel [CHANNEL2b019ada4113] ...
2019-10-01 15:29:11,451 DEBUG [] Caesium-1-4 ServiceRunner Looking up main handler ...
2019-10-01 15:29:11,452 DEBUG [] Caesium-1-4 ServiceRunner Found main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]
2019-10-01 15:29:11,452 DEBUG [] Caesium-1-4 ServiceRunner Looking up mail filters ...
2019-10-01 15:29:11,453 DEBUG [] Caesium-1-4 ServiceRunner Found 4 mail filters com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter
2019-10-01 15:29:11,455 DEBUG [] Caesium-1-4 ServiceRunner Finished processing mail item(s) for mail channel [CHANNEL2b019ada4113]
2019-10-01 15:29:11,455 DEBUG [] Caesium-1-4 ServiceRunner Starts processing mail item(s) for mail channel [CHANNEL8322a942932f] ...
2019-10-01 15:29:11,456 DEBUG [] Caesium-1-4 ServiceRunner Looking up main handler ...
2019-10-01 15:29:11,456 DEBUG [] Caesium-1-4 ServiceRunner Found main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]
2019-10-01 15:29:11,456 DEBUG [] Caesium-1-4 ServiceRunner Looking up mail filters ...
2019-10-01 15:29:11,457 DEBUG [] Caesium-1-4 ServiceRunner Found 4 mail filters com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter
2019-10-01 15:29:11,459 DEBUG [] Caesium-1-4 ServiceRunner Finished processing mail item(s) for mail channel [CHANNEL8322a942932f]
2019-10-01 15:29:11,459 DEBUG [] Caesium-1-4 ServiceRunner Starts processing mail item(s) for mail channel [CHANNEL7d1dfd21f753] ...
2019-10-01 15:29:11,459 DEBUG [] Caesium-1-4 ServiceRunner Looking up main handler ...
2019-10-01 15:29:11,460 DEBUG [] Caesium-1-4 ServiceRunner Found main handler [com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.handler.SDMailHandler]
2019-10-01 15:29:11,460 DEBUG [] Caesium-1-4 ServiceRunner Looking up mail filters ...
2019-10-01 15:29:11,461 DEBUG [] Caesium-1-4 ServiceRunner Found 4 mail filters com.atlassian.jira.mail.processor.api.handler.DeliveryStatusMailFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDSentFromJIRAFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDBulkFilter, com.atlassian.servicedesk.internal.feature.emailchannel.emailplatform.filter.SDAutoReplyFilter
2019-10-01 15:29:11,462 DEBUG [] Caesium-1-4 ServiceRunner Finished processing mail item(s) for mail channel [CHANNEL7d1dfd21f753]
2019-10-01 15:29:11,462 DEBUG [] Caesium-1-4 ServiceRunner Finish running MailProcessor ...
Restarting the service periodically helps but this does not solve the problem, as here https://confluence.atlassian.com/jirakb/service-desk-is-not-pulling-its-email-anymore-829037111.html
