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Link alerts to incidents in JSM

Devi Gattu August 21, 2024

Hi Team,

I am new to the opsgenie and Need your help on auto link the alerts and incidents so I have built an automation ; when customer submit the request in portal the agent should get the call and alerts needs to be generated in particular team so after that I want to link the alert in particular incident so that agent can see the linked alerts in incident view page 

I followed the KB which I am sharing here 


 

 

https://community.atlassian.com/t5/Jira-Service-Management-articles/Auto-Link-Alerts-to-Jira-Service-Management-Incidents/ba-p/2418247


I completed the step up to get I am confusing what we need add in the URL and what we need to add in the custom data body"

Could you help 

Thanks in Advance..

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