Multiple Customer Notifications in One Email

[Matthew Goldsmith]

I've recently noticed that when multiple customer notifications are triggered by a single Jira agent action(such as changing a ticket's status and adding a public comment on the same screen), the notifications are combined into a single email sent to the customer. That in itself is good. The problem comes from the fact that the order of these notifications are such that the public comment always ends up at the bottom of the email, which isn't ideal. Is there any way to configure notification priority so that the public comment would always end up at the top of the email sent out? I've already tried taking a look at workflow post functions to see if I can rearrange the order, and the relevant post functions' arrows to move up and down are greyed out.

[Angélica Luz]

Hi Matthew,

Currently, it's not possible to configure the order of the emails and also if it should be combined or not.
We have a feature request suggesting the implementation of such ability:

- https://jira.atlassian.com/browse/JSDSERVER-4700

Please, make sure to watch and vote to receive notifications about the feature:

I'm sorry that we can't be more helpful on it at this time.

Regards,
Angélica