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My customers do not have access to Service Desk

prh July 3, 2020

I have allowed customers to access the Service Desk without login/account.

However, a login is provided when accessing the service desk.

Why?

prh

 

See my settings:

settings.jpg

1 answer

0 votes
Carlos Garcia Navarro
Community Champion
July 5, 2020

Hallo @prh ,

Are customers accessing the Service Desk using the portal URL (which you can find under (Service Desk) project settings-> portal settings->portal URL)?

P. Horak July 5, 2020

Yes, they do!

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