Community
Products
Jira Service Management
Questions
On the presentation videos, you claim ITIL workflows for Service Desk as "out of the box". I can't find it in our installation, please help.

On the presentation videos, you claim ITIL workflows for Service Desk as "out of the box". I can't find it in our installation, please help.

Look here: https://www.youtube.com/watch?v=4ndSvMCEfZk&feature=youtu.be

Where are the ITIL workflows? I can't see any. Thanks!

1 answer

0 votes

What version are you using?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi!

JIRA Service Desk 3.2.1

JIRA Software 7.2.0

When I create the Service Desk project "IT Service Desk", I get much simpler workflows for Change, Incident, Problem, Service Request as shown on the videos.

Thanks for the response!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hmm. I think the ones in the video have been modified - the flows distributed for ITIL are pretty simple.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hm pretty misleading usage of "out of the box" term then. Thank you anyways.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

The ones that are "out of the box" are ITIL certified - minimal, yes, but they had to meet the criteria to be able to claim the certifications.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

On the presentation videos, you claim ITIL workflows for Service Desk as "out of the box". I can't find it in our installation, please help.

1 answer

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events