Pre-populate the "Summary" field with "Customer Request Type"

[ianvanzyl]

HI there

I wish to pre-populate the "Summary" field with "Customer Request Type" in Jira Service Desk.

My research has suggested using the "Behaviours" function which comes with ScriptRunner but the documentation to achieve the above is scarce and very vague.

Please could someone post the following:

1. Steps to accomplish the above

2. The script to use to achieve the pre-population.

Many thanks in advance

[Daniel Eads {unmonitored account}]

Hey Ian,

I just gave this a try and was able to do it with out-of-the-box Jira Service Desk.

1. Go to the Request Types page in your project's settings
2. Click Edit Fields for the request type you'd like to do this on
3. Click the Hide link in the Actions column for Summary
4. Pre-fill the value you want to use for that request type
   
5. Save and you're done!

Cheers,
Daniel

[ianvanzyl]

Hi Daniel

That will not work as I require the "Summary" field to be pre-populated with the value contained in "Customer Request Type".

Regards

[Daniel Eads {unmonitored account}]

As the field configurations in Service Desk vary for every request type, you can simply use the Request Type name as the default value in each request type. Sure, you're manually setting this for each request type you have, but it does get you the configuration you need without having to script.

[ianvanzyl]

Thanks Daniel - it worked. Much appreciated.