Problems accessing Confluence KB from Customer Portal

[Mateus Martins]

Hey! Great 2021 for whoever is reading this!

I'm having a very unique and strange problem, but not impeditive. See if you can understand and tell me if ever happened to you.

The versions and products are Jira Service Management (8.13.1) (Server) and Confluence (7.9.0) (Server) .

Lets go to the actual problem!

When logging as a customer on the Customer Portal and typing something on the search bar it works just fine. The articles are shown normally, and can be viewed directly on the customer portal too. But when doing a second time as you click to access an article, Confluence asks for authentication. The page has to be refreshed everytime you want to see the articles directly on the portal.

[Brant Schroeder · Accepted solution]

@Mateus Martins - This looks like a duplicate post.  I responded on https://community.atlassian.com/t5/Jira-Service-Management/Problems-accessing-Confluence-KB-from-Customer-Portal/qaq-p/1580031

[Mateus Martins]

Yeah @Brant Schroeder, its a duplicate

Lets consider the other one please https://community.atlassian.com/t5/Jira-Service-Management/Problems-accessing-Confluence-KB-from-Customer-Portal/qaq-p/1580031

Thank you so much