Question solved

[Andy Heinzer · Accepted solution]

Before you upgraded JIRA, did you ever have an older version of Service Desk installed?  I ask because if so, there might be a requirement to upgrade service desk on those older versions of JIRA in order to make this installation work.

If not, then you should be able to install JSD here.   However that bin installation file won't help if you already have JIRA installed.  That is only for the creation of a new installation that already has JSD.   Since you already have JIRA 7.4.3 installed, you should be able to install Service Desk from the Cog Icon -> Applications -> Versions & Licenses page.    You can either

1. click the Try Service Desk on the right side of that page to get the module installed
2. OR you can download the 3.6.4 version that corresponds to that JIRA 7.4.3 version and click the "Upload application" button.  This upload application is expecting only .obr files to input here.  Hence the binary .bin/.exe/tar.gz/zip installation files can't be used here.

If you get an error trying to install service desk with either of these methods, I would want to take a closer look at your $JIRA_HOME/log/atlassian-jira.log file at that time to better understand why you are unable to install Service Desk.

[Radosveta Delcheva]

Hi Andy, 

thanks for the reply and for the detailed answer.

The problem is solved now, it seems it was on our server.

Kind regards

Radosveta