Can Jira Service Desk run without Jira Core?

[Constantinos]

I want to set up a small Jira Service Desk environment for training purposes but I don't need any other Jira products. Can Jira Service Desk run without Jira Core?

[Alexis Robert]

Hi @Constantinos , 

by default if you download the Jira Service Desk installer, you won't have the Jira Core installed.

So yes, Jira Service Desk can run without Jira Core.

Let me know if this helps, 

--Alexis

[Alexander Bondarev]

Also, Jira Service Desk already exists all Jira Core's features! 

[Matthew Stublefield]

In another sense, if you install Jira Service Desk (JSD), you have installed Jira Core.

JSD was once a plugin. Atlassian changed its place in the UI and renamed it to "Application." When you install Jira Core, you actually also install all the features for both JSD and Jira Software. Those features are only unlocked when you install/activate the application license for them.

So if you have installed Jira Service Desk, you have installed Jira Core and activated the JSD Application.

[Alexander Bondarev]

Mattew, can't agree with you. 

Look through the article, please.(par. 3. Install Jira Service Desk)

[Matthew Stublefield]

No worries, I think I see where we disagree.

When I think of Jira Core, I think of two things:

1. The base architecture/foundation of Jira.
2. The "Core" project templates that are available when creating projects.

And for Jira Service Desk, you have:

1. Customer Portal
2. SLAs
3. Queues
4. Calendars
5. KB integration
6. Agent permissions

In terms of the software code, though, when you install "Jira Core," you're also installing Jira Service Desk and Jira Software. It's all there. It's just that JSD and JSW aren't activated until the license is put in.

If you download and install Jira Service Desk as a "standalone" application, you still have Jira Core. You just haven't activated those "Core" project templates. But all the other aspects of Jira Core (issue navigation, JQL, dashboards, activeobjects, custom fields, project schemes, etc.) are there.

Atlassian's approach has caused confusion since JSD and JSW were made "applications" with Jira 7, so we address it with training.

It's not really an issue in the grand scheme of things, more of an interesting bit of trivia I think. You can have Jira Service Desk without having the "Core" project templates visible, but you still have Core sitting there as the foundational layer of Jira.

[Alexander Bondarev]

I have told it on comment to first post=) 

But your comment is not a correct answer for @Constantinos question. 

But you are talking right general things ))