Customer Satisfaction survey is not sent when a Service Desk request is resolved

[gadadechhaya28]

I went through https://confluence.atlassian.com/jirakb/the-customer-satisfaction-survey-is-not-sent-when-a-service-desk-request-is-resolved-954258231.html documentation and did the configuration as required , but still I am not able to send satisfaction survey to the customers when a request is getting resolved.I am using Jira Service Desk server 3.15.3 version ,can you please look into this.

[Morgan Folsom]

Hi Chhaya, 

Is the customer not receiving an e-mail at all?

The survey must be toggled on in your project settings. You'll go to this page (but toggled on):

If it is enabled, under Customer Notifications, is 'Request Resolved' enabled, and sending to Reporter or Customers involved?

Feel free to send screenshots of your configuration. 

[Chhaya Gadade]

Hi @Morgan Folsom ,

Thanks for your reply.

Is the customer not receiving an e-mail at all?- Customers are not receiving an email for asking feedback.

Please find the below screen shots for my configurations:

[Chhaya Gadade]

[Chhaya Gadade]

And this an email i am receiving after request is getting resolved.

[Bastien Delourmel]

any news?