Customer add to a specific Project is added to another project too

[Julian Castello]

Hello,

i created 2 projects for 2 specifics clients. I added a customers using the add customer button and added his emal address => This customers is now in 2 differents projects, why? I just want this customers in the project i added it :(. 

I searched on the forum, google and in all others menus to find the reason of that I checked the option "Customer Permissions" and it's on Customers who are added to the project for the 2 projects, it's why i don't understand this behavior. 

Can you help me? Thank you !

[Jack Brickey · Accepted solution]

Do you have the same org in the two projects? One think that can be overlooked is when adding a customer to an org where the org is shared between projects.

[Julian Castello]

Hello, i reinstall totaly Jira and recreate the project directly to Service Desk jira and now it's ok... 

[Julian Castello]

Hello,

Project 1

Project 2

I think it's the good configuration no? 

I added customers to project 1 (in a organization) :

And it is copied to the Project 2 (in the root directory customers). 

Why?? Thank you!

[Jack Nolddor _Sweet Bananas_]

What a strange behaviour!

Did you mind to do the following?

Ensure that both projects are configure as mentioned above:

'Who can raise requests' section using the 'Customers who are added to the project' option

Then remove both organization and the customer from the both projects, after so, you must see the following screen when accessing to the Customer section on both project:

Then, add the user and the organization to the desired project. Is the user replicated in the other project this time?

[Julian Castello]

Hello,

i deleted all customers and organization, from project 1 no problem because i delete it from Organization but for Project 2, i was unable to delete it, i have to delete it from user management. 

After that, i create a new customer to project 1 and it appear again in project 2 :(. 

You need to know for the test i created another project 3 and for this project, no customers was created. It seems only for project 2. Project 2 was a Jira business project i converted to jira service desk project, could be a bug? 

I already try to delete the project 1 and rest with the same name to recreate it but the problem still the same. Have i to delete all jira software and reinstall all? No a good solution for me :( 

[Jack Nolddor _Sweet Bananas_]

Hi Julian,

I believe the better approach here is to directly contact the support team to see if there is any kind of bug after converting your Jira Business projecto to a JSD project and to discard a misconfiguration.

Use the following form to raise a support request

Regards

[Julian Castello]

Hello,

i ilready tried but Atlassian don't offer any personal support for starter licences :(

[Jack Nolddor _Sweet Bananas_]

Let's wait other community members to see if someone else can help to solve this mistery

Regards

[Jack Nolddor _Sweet Bananas_]

Hi Julian,

Could you please share with us how Customer permissions are configure on both affected projects?

Note that if you want to manually manage who can access to your ServiceDesk project you must configure the 'Who can raise requests' section using the 'Customers who are added to the project' option

See the following article for further reference