Customer must be jira's user?

[Pilar Jiménez]

We have a 10 JIRA's user and we need a Service Desk to 80 customer with 3 agents. In addition to 3-agents JIRA Service Desk licence, we must buy a 100-user JIRA licence or a 10-user JIRA licence? 

[Sam Omidi]

Hi Pilar,

No need to buy license for SD customer's.

Service desk is Agent base ass mentioned here Service Desk Licensing

You might be interested to take a look at this document too   Public sign up for SD

Cheers,

Sam 

[Cesar Salvado]

In this case for your customer you don't need any license. They don't need JIRA User.

For the Agent User you need JIRA License + Service Desk Agent License.

Regards

[Alexander Penev _ByteSource_]

As far as I understand the SD licensing you need JIRA license for every customer and SD Agents for the 3 agents only. So: 100 users JIRA + 3 SD agents