Customer portal - help center

[Deleted user]

Hi All,

I wanted to edit the the field/parameter on our help center. Can someone please share how? Thank you

[Negin Nafari · Accepted solution]

Hi Karren,

You can use Ultimate theming for Jira Service Desk (https://marketplace.atlassian.com/apps/1216144/ultimate-theming-for-jira-service-desk?hosting=server&tab=overview) to meet this request.

By using this add-one you can add multiple field types (but not all field types) in customer portal.

Negin

[Angélica Luz · Accepted solution]

Hi Karren,

Thank you for reaching out to Atlassian Community!
Currently, it's not possible to edit or change the columns in the customer portal.
We have some feature requests suggesting the implementation of this ability on Jira Cloud:
- https://jira.atlassian.com/browse/JSDCLOUD-4580
- https://jira.atlassian.com/browse/JSDCLOUD-3932
- https://jira.atlassian.com/browse/JSDCLOUD-3387
- https://jira.atlassian.com/browse/JSDCLOUD-1106

This is also true for Server:
- https://jira.atlassian.com/browse/JSDSERVER-4580
- https://jira.atlassian.com/browse/JSDSERVER-3932
- https://jira.atlassian.com/browse/JSDSERVER-3387
- https://jira.atlassian.com/browse/JSDSERVER-1106

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

[Katarzyna]

Hi Karren,

By default, you can't do anything. I recommend you to try our app My Requests Extension for Jira Service Desk app.

Kate