Customize service desk portal request to add column

[Deleted user]

Hi Atlassian ,

Is there a way I can add an new column in the request page? The purpose is the show the progression of the incident ticket in jira.

Meaning issue ticket A in service desk is link to ticket B in jira. The request page will show the status of ticket B.

[Deleted user]

Hi @Olga Videc,

What I meant was the page from service portal page, "my request" menu. In that page to show the extra column shown in the above eample

[Jerry Ryan Ishmael]

@[deleted],

While you cannot natively edit the header why not start with this:

You can re-map the default workflow statuses to more customer friendly statuses that will appear for customers, and you can also map multiple statuses to a single customer status to simplify the appearance of the workflow. Use the Workflow Statuses tab to customize the workflow that customers will see. 

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

[Boyan Angelov (Nemetschek Bulgaria)]

Hello,

As Atlassian do not offer this in their Requests page, we have created an add-on for that - Advanced Portal Reports. There you get a new reports page, where you can give the customers possibility to see all kinds of fields for the issues, sort columns, export to CSV, etc. Hope that helps.

[Olga Videc]

Hello @Kuen Gnee Seah

Now I get it, unfortunately, you can't do that, this is a known issue

https://community.atlassian.com/t5/Jira-questions/How-to-edit-the-Requests-header-menu-in-Jira-Service-Desk/qaq-p/814156

You can vote here, and add a suggestion

https://jira.atlassian.com/browse/JSDCLOUD-2327?_ga=2.128426948.994485336.1544085929-147056184.1544085929

BR, Olga

[Olga Videc]

Hello @[deleted]

You can add some fields to Request type, go to your request types -> edit fields for desired request type -> Add a field

These are the field you can add.

[Bonnie Pettis]

Hi, from 4 years into the future. I am brand new to Jira and cannot find the area to which you refer. Does it still exist? Thanks in advance.