Ending JIRA Ticket Related Emails

[Timothy Beasley]

How do I end emails that notify me of every update related to a ticket I have created on JIRA? My work email is backed up with JIRA related emails and it is effecting my work flow. I know other co-workers have this same problem. Can it be fixed? 

[Boyan Angelov _Nemetschek Bulgaria_ · Accepted solution]

Hi,
You should have in mind though, that if you stop the spam from Jira, you might miss important updates about what ia happening there. To avoid this you can use an app from marketplace, that will allow you to see in your dashboard which issues were updated after you have seen them the last time for example.
Cheers,
Boyan

[Timothy Beasley]

Thank you, I will keep this in mind moving forward.

[Morgan Folsom · Accepted solution]

Hi Timothy, 

With Jira Service Desk you can go to the ticket in your portal and click 'Don't Notify Me' - you won't get e-mails about the request except when it's resolved. 

If you're a participant on a ticket and don't want to be, you can go to the ticket in the portal, and on the right side under 'Shared With', remove yourself. 

Jira & Jira service desk notifications are determined at a project level - if this is a wider trend, you'd want to work with your Jira/project admins to discuss making your notification scheme/customer notifications less noisy.

[Timothy Beasley]

Thanks! I will give this a try.