How can I figure out how many tickets are created from emails vs the portal?

[Chiraag Patel]

Exactly the title.

How can I tell how many tickets came in from each method?

[Jack Brickey · Accepted solution]

you can search - project = ABC and request-channel-type = portal

exchange the portal for email

[Chiraag Patel]

Thank you very much! Helped me get the answer I was looking for!

[Mark Anderson]

this was helpful, thank you!

[Chiraag Patel]

For the super rookies (like myself)

At the main screen, Issues > Search for issues > change search to Advanced > then use the search string recommended by @Jack Brickey.

project = ABC and request-channel-type = portal

[Andreia Fernandes]

Hello,

Is this a service desk project? If so try to search for "Customer Request Type" in advanced mode search

[Chiraag Patel]

Thank you for the response!

I am very new to JIRA, so it took a little figuring out, but I found it!