How to Segregate Opsgenie Incident in Jira ITSM

[Hassaan Ilyas CH]

I have 2 different projects in Jira ITSM. I have linked Jira Service management with Opsgenie and When an Incident generates in Opsgenie, It started to appears in both of the projects of Jira ITSM. Likewise in Jira Service Management, If I create a service in one project, it started to appear in the other projects as well. Can anyone please help me, how can I segregate incidents from Opsgenie into either of the project, not both? And Likewise, If an Incident is generated in Opsgenie how can I redirect to only 1 project, not all ITSM projects.

[Dan Brockwell]

Hey @Hassaan Ilyas CH

Currently, Opsgenie incidents will show across all your Jira Service Management projects with Incident Management enabled, however, we are currently working consolidating this functionality to make 'major incidents' specific to each project.

If you're keen to chat further or have additional questions, feel free to shoot me a message on dbrockwell@atlassian.com or book in a time on my calendar at https://calendly.com/dbrockwell/30min