How to autocomplete fields based on user attributes?

[Albert Manuel]

Hello,

I'm using Jira Service Desk Server edition, and i want some fields to be auto-completed when someones create a ticket, with some information i get from AD (attributes), like Manager, Location, Phone NUmber, etc.

Is this possible?

[Gustav L'Estrade · Accepted solution]

Hi @Albert Manuel

Unfortunately, this is not possible out-of-the-box. However, there are plugins that handle reading attributes of users from AD. I would suggest you to have a look at Active Directory Attributes Sync plugin. See link below:

https://marketplace.atlassian.com/apps/1212162/active-directory-attributes-sync?hosting=datacenter&tab=overview

Hope this helps!

[Mathieu Truchot · Accepted solution]

Hi,

You will need an addon to achieve this.

This one for exemple : https://marketplace.atlassian.com/apps/1212162/active-directory-attributes-sync?hosting=server&tab=overview

Cheers,

Mathieu