How to customize email notification for agents

[Ralf Dahmen]

Hey Community,

I'm trying to customize the design of the email notifications for agents.

Whereas I found the template for requestor/customer emails and redesigned it, I'm not sure where to do it for the agent mail notifications.

Can anybody help

[Attila Bódis]

Hi Ralf!

You can do this with Email this issue (JETI), as Andrew mentioned, for more information, there is a link to the documentation: https://metainf.atlassian.net/wiki/spaces/PLUG/pages/66093089/Event+Notifications

[Andrew Laden]

The format for the Internal emails is controlled in Velocity scripts. 

I believe they are under the Jira installation directory, (not the jira_home, which is usually the data directory.

$JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/

That said, you really don't want to be editing these. If for no other reason then you will have to manually migrate your changes every time you upgrade Jira.

I would look at addons for notification. Jira Enterprise Mail Handler (JEMH) can be used to customize mail notifications, and a lot more.

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=server&tab=overview

There are others as well, but I am not as familiar with them

Email this issue (JETI) is another pretty popular one

https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=server&tab=overview

[Boris Berenberg - Atlas Authority]

We also support this in Notification Assistant for Jira