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If a User closes a ticket why does it now show the assignee as the User

Paul Prosser
Paul Prosser
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March 7, 2022

If a User in Jira SD opens a ticket themselves and then closes it themselves the Jira SD ticket shows as being unassigned? and we have to go in manually to add an assignee but cannot add the assignee as the User as it only shows IT staff? So had to create a Jira account ResolvedByUser to resolve this. Any ways to resolved this to show the User as the Assignee?

 

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Édpo César
Édpo César
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March 7, 2022

HI @Paul Prosser

Welcome to the comunity.

It's no possible. The assigne is always an agent.

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Paul Prosser
Paul Prosser
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March 7, 2022

Thanks ok

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