Is it possible to restrict the issue types displayed in the portal based on user group or role?

[Javier Molina]

I know JSD can  Organize request types into groups but I have a project that will span heaps of requests types, some of those request however are users belonging to a specific group.

I know that is no native functionality in vanilla JIRA but I am wondering if JIRA SD has a way to fullfil this common requirement or if at least is in the roadmap to have it at some point.

[Daniel Bajrak · Accepted solution]

Hi Javier,

you can restrict request types to selected group using plugin Extension for JIRA Service Desk. Here you can find documentation: https://intenso.atlassian.net/wiki/display/SPFJSD/Hide+request+type+for+group Is it what you are looking for?

In this plugin there are also many features that can make your customer portal more user friendly.

I hope I've helped you.

[Javier Molina]

Thanks Daniel, you made my day and probably half of my project :-)

[Cihan Karakus]

Hi @Daniel Bajrak, is there a cloud solution for this issue?  

Cihan.

[Daniel Bajrak]

Hi, currently atlassian doesn't give technical possibility to do this in plugin on cloud JIRA.