It's possible to integrate Zendesk with Jira Servicer Desk with 'Zendesk Support for Jira' plugin ?

[Marco Crespi]

I need to know if plug-in (Zendesk Support for Jira) can be integrated with Jira Service Desk or only with Jira Software.

I didn't find information about intregration between JSD and Zendesk.

Has Someone already set this configuration

Thanks.

[Riddhi Shah]

Hello @Marco Crespi

I'm Riddhi from the Exalate team, Exalate is made for the use case you described. As it allows syncing information bi- and uni-directionally between Jira and Zendesk.

It's mega flexible, you can sync all types of information, including comments, attachments, and custom fields. You can control what to sync and whatnot, and much more ....

It can also cater to situations of dealing in a private to public sync, You can find out more about it here.

By the way, It might also be useful to set up a live video-discussion to demonstrate how Exalate would get set up for your use case

Would that be valuable to you? You can book a suitable slot here.

Cheers,

Riddhi