JSD - Customer Notification

[zoha khoshnoodi]

Hi there, 
I need a feature that let customers know what ticket that they create, get a response. 
maybe like a new mail that is bold or maybe get a notification in toolbar. what should I do about it?
It's not about send an email. just in customer portal.

[Nic Brough -Adaptavist-]

If they're using the customer portal, then they've created the issue there and don't need a notification because they've just created it.  If they're creating it by email, then they're not looking at the portal and probably need an email back to confirm it.

I don't think your suggestion of telling someone that they've just done something that they are already looking at the results of is that useful.

[Jack Brickey]

And if they are in the portal, upon page refresh they have a badge icon on their avatar that increments with every new issue.

[zoha khoshnoodi]

It's not about send an email. just in customer portal.