Hi everyone, I have an issue which has started a day or two ago, and I can't seem to find out why this is happening. I have not made any changes to this specific project that is faulty. IT was working as intended before.
My company's website has a direct link to one of my SD project's customer portal. (/servicedesk/customer/portal/4)
My customers can see the home portal, but when they try to navigate between the groups and the requests, jira is redirecting them to another portal, (/servicedesk/customer/portal/0) and then my customers get an error message (The Service Desk you are trying to view does not exist).
- Facts and additional information:
- Customer permissions are correctly configured
- I am in the "jira-administrators" group and I can navigate normally. I don't get redirected to the /0/ portal.
- If I manually add them to the "jira-administrators" group, they are able to navigate the portal normally;
- I have "Extension for Jira Service Desk" but I have no group-specific rules configured for this project - or no rules whatsoever;
- Permission scheme is the same used in another project that is working just fine;
So far you would think, it must be something about permissions. I would agree with that, but then, the following fact wasn't supposed to work:
- If I give them a direct link to the request, they can open the form and submit a request normally; (/servicedesk/customer/portal/4/create/475)
- If they try to click on the request by themselves from the main portal, they get redirected to (/servicedesk/customer/portal/0/create/475) , getting an error message
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Worth mentioning, this company hasn't done a reindex for quite some time. We have some heavy change management here, so it's kind of bureaucratic to perform a reindexation.
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