Non-email / portal tickets don't get email updates

[Ed Hirst]

I am creating issues using Automation for Jira when a ticket is created in JSD.

The goal is that they should be 'Reported by' people in our company who need to respond to them via email to indicate a task is completed.

In testing this, I've noticed that unless an issue (incident, task, issue, etc.) is raised directly via email or the portal, the reporter doesn't get emails from the ticket.

i.e. if I automatically create it via automation, or create it manually in JSD, or even if I take an already-created issue and manually change the reporter.

The issue also doesn't appear in the portal for the Reporter.

This seems like a fairly big gap in functionality. Am I missing a setting somewhere to turn this on?
When issues are created by email or portal, they work just fine.

[Ed Hirst]

Looks like this may be the fix:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Service-Desk-Cloud-Notification-Emails-not-Being-Sent/qaq-p/1357903#U1360463

Setting a Request Type certainly helps already-created tickets get their emails. Hopefully the same is true for Automation-created tickets.

[Ed Hirst]

"Sorry, but changing the Customer Request Type is currently not possible, since Jira Service Desk does not provide an API for this."

Just when I'm so close.