On Closure of some subtasks, Emails need to send.

[srilatha konda]

Hi,

We have 6 sub1tasks in a Jira ticket and closing of some subtasks (based on summary match), parent ticket must have an email needs to be triggered.

Say Suppose Subtask with Summary : S1, S2, S3,S4,S5 and S6. On Closure of S1,S2,S3 and S4 need to send an email to some receipients.

I tried with Automation for Jira - Server, but not working. Can anyone suggest how to achieve this.

[Divyanshi]

Hi @srilatha konda,

Thanks so much for your question.

Currently automation should allow you to do this. First step would be to check the logs for the automation rule and check if it was triggered or if any error occurred. Otherwise you can refer back to the automation documentation and see if the rule is correctly setup for your purposes. Otherwise feel free to share how you’ve currently setting it up.

Thanks,
Divyanshi
Jira Service Management