6 child tickets needs to be auto generated when parent ticket is created in jira service desk?

[geethanjali sj]

Hi everyone,

We are using jira service desk(data center ).

Our requirement is when parent ticket is created 6 child tickets needs to be auto generated.

And for each child ticket we have certain questions that needs to be answered by customers but not at a once they should have option to answer after ticket created also.

I found an add-on in marketplace Feature Bundle where customers can have edit access.

Other than the add-on can we do this requirement in any other way please suggests me.

Thank you in advance.

Regards,

Geethanjali.

[Alex Koxaras -Relational- · Accepted solution]

Hi @geethanjali sj 

I've worked with certain clients of mine with the following app https://marketplace.atlassian.com/apps/1213697/actions-for-jira-service-management?hosting=datacenter&tab=overview which grants the customer the ability to answer questions using transitions and screens. Quite handy.

[geethanjali sj]

Hi @Alex Koxaras -Relational-

Customers are not licensed users and after submitting the request also they need to edit if needed.

[Alex Koxaras -Relational-]

@geethanjali sj yes I know that :)

This app will let the customers click on any action you define and let them fill in any additional info. Read their documentation here https://deviniti.com/support/addon/server/actions/latest/self-service-request-editing/ (and actually see their pictures)

[Joseph Chung Yin · Accepted solution]

@geethanjali sj -

As suggested by @Alex Koxaras -Relational- , your key issue on "Customers" being able to answer (update) issues after creation is not a typical usage of JSM since they can only access issues via the portal UI env.

I would vote for Alex's recommendation to look into the add-on that he suggested.  If on the other hand, if customers can simply update the created issues via the portal UI by commenting on the issues, then there are other add-ons or even with WF customizations (post-function calls) to accomplish the auto issue creations after a parent issue is created.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[geethanjali sj]

Thanks @Alex Koxaras -Relational- @Joseph Chung Yin