Automation rule: Chage priority field only for jira-admins

[Aleksey Plisko]

Hi

I tried to create an automation rule for the priority field of the ticket.

Only admin can change priority, but it not actually work.

What I am doing wrong?

Trigger:

When: Value changes for

    priority

Condition:

Initiator is not in

• jira-administrators

Action:

Then: Transition the issue to

same status (loop)

[Stefan Salzl]

Hi @Aleksey Plisko and welcome to the community,

what are you actually trying to do with the transition action in the end? The transition will only change the status but won´t touch the priority field.

As far as I got your requirement right you´d like to rollback the priority field in case somebody NOT in admin group changed the field. Could you confirm this?

If so I would suggest to work with fieldChange smart value. {{fieldChange.fromString}} will give you the value of the field before the change. If condition is true the value can be set back using this smart value. see detailed documentation here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--eventType--

Hope this was helpful.

Best
Stefan

[Aleksey Plisko]

Yeah, you got it right.

Could you provide me please an example of how to use it?

And where do I actually enter these smart values/commands?

Thank you in advance

[Stefan Salzl]

Hi @Aleksey Plisko 

instead of an transition action add an "edit issue" action and edit the field "priority" to the the value you got from smart value of {{fieldChange}}.

Best
Stefan

[Aleksey Plisko]

Like this? And after I can add the smart value?

[Stefan Salzl]

Add the smart value directly to this action, not after it. The action is executed when condition is true

so:

WHEN

• initiator is NOT member of group jira-admin

THEN

• edit field to previous value --> which is set via smart value {{fieldChange.fromString}}

Within the edit issue action for field "Priority":
This is currently set to "copy from current issue" --> change this to the smart value
You can click into this field and write your smart value into the field (see screenshot)

Best
Stefan

[Aleksey Plisko]

Hi Stefan,

I've tried what you suggest before and found that, in When you can not enter "initiator is NOT member of group jira-admin". You only have some standard triggers, nothing related to groups of users.

I tried it the other way, but still no success.

[Stefan Salzl]

@Aleksey Plisko 

I´m a bit confused. Weren´t you able to check this condition in your previous screenshot?

Best
Stefan