Community
Products
Jira Service Management
Questions
CSAT is it possible to send out a CSAT at different statuses

CSAT is it possible to send out a CSAT at different statuses

Currently the CSAT only gets sent out when the status transitions to completed. I've looked through the documentation and they should be sent out whenever the ticket is moved into a resolved status, but it doesn't seem to. Is there any way to change which statuses the CSAT is sent out at?

1 answer

1 vote

CSAT is triggered by resolved date being set. If you want something different you will need to look to the Marketplace. Here is one I have seen mentioned in the Community- customer-satisfaction-survey-for-jira . Note I have no personal experience with this addon.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Can I ask what exactly is the resolved date and how does it get set?

Thank you for the reply by the way.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

when the Resolution is set. and it will be cleared whenever the Resolution is cleared.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Matthew Robinson likes this

Great thank you, that explains why things aren't working as expected, I'm using a custom resolution field.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Ah I see

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

TAGS