Cannot change customer portals default language

[Avorna]

Atlassian's Translating your customer portal and supporting multiple languages  article says I should see a Language Support section in the Project settings.

Here is what the article says:

To change the project default language:

1. From your service desk project, select Project settings () > Language support.
2. Review and confirm your desired language's translations so they are up to date.
3. Enable the language.
4. Select Change default language.
5. Choose your desired language and select Change.

But I do not have Language Support section as you can see in the image I shared. Do I miss something? Any suggestions?

[Angélica Luz]

Hi Arda,

Currently, language support is only available for Jira Cloud and you are using Jira Server.
We have a feature request suggesting the implementation of this functionality for Server:
- https://jira.atlassian.com/browse/JSDSERVER-819
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Joscha]

Hi Arda,

i have a team-managed and a cloud jira service desk project but i cannot change the default language once the project has been created. 

So if i want to change the default language i need to create a new project.. i that correct?

regards

Joscha

[Angélica Luz]

Hello @Joscha,

Thank you for reaching out to the Atlassian Community!

On team-managed projects on Jira Service Management Cloud, after the project is created, it’s not possible to change its default language.

Different from company-managed projects, on team-managed ones it’s necessary to select the language at the moment the project is created, after that it won’t be possible to change.

There was a feature request for that, but it was closed because there are no plans to implement this option on team-managed:

• Ability to change the default language

Kind regards,

Angélica

[Joscha]

Thank you, @Angélica Luz