Change headers in Customer Portal requests list.

[Oliver Skelton]

Hi,

Is it possible to make changes here to a customers view of requests?

Add a feild maybe.

Thanks.

[Yogesh Mude]

HI @Oliver Skelton

Welcome to the community!

Please have a look at the this KB and if it does not work then might be you need to use third-party add-ons like https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

[Oliver Skelton]

Thanks Yogesh, I'll take a look.

Oliver.

[Philippa Poulson]

Hi Oliver and Yogesh,

Did you find a solution for this with any configuration or add-ons?

Thanks.

[Katarzyna]

Hi @Oliver Skelton,

I think you should check out My Requests Extension for Jira Service Desk. It gives you, as an admin, the possibility to configure which fields can be used on My Requests page, which fields are visible as columns by default, and also define which user group can use a specific field. When it comes to your customers, they're able to add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses. For more details, I recommend you to go to My Requests Extension documentation,

Cheers,

Kate