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Custom Plugin to search by Ticket number in JIRA SD Customer portal

Jyoti Verma
Jyoti Verma
Contributor
November 16, 2020

Hi Experts

As we all know ticket search is not good in JIRA ServiceDesk Customer portal - right now if we specifically provide issue number with key(IT-123) - it searches while it doesn't if we only provide number(e.g. 123), also we cannot search by Customer login, name etc - as it searches in Summary.

If anyone has done the same - please guide.

Regards

Jyoti

 

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Boyan Angelov (Nemetschek Bulgaria)
Boyan Angelov (Nemetschek Bulgaria)
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November 17, 2020

Hello,

You can check out our addon - Advanced Portal Reports. In the next release, due this month, we will have search by all custom fields too. Meanwhile you can explore the other features like showing custom fields, sorting, showing of additional fields on issue view page, export to Excel, etc.

Cheers,

Boyan

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Jyoti Verma
Jyoti Verma
Contributor
November 17, 2020

Thanks Boyan - but I am interested in creating on my own

Regards

Jyoti

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Boyan Angelov (Nemetschek Bulgaria)
Boyan Angelov (Nemetschek Bulgaria)
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November 17, 2020

Ah, I see. Well, then you should check out the Atlassian Developer docs and guides.

Good luck,

Boyan

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