Disable Jira email footer ('view request' and 'turn off notifcation) in email template

[Dean B]

Hi there,

Is it possible to hide/remove the below from email templates sent out to customers?

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View request · Turn off this request's notifications

This is shared with abc@xyz.com.au

Powered by Jira Service Desk

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[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Dean,

Are you cloud or server? ANd if Server what version?

Thanks...Susan

[Dean B]

@Susan Hauth _Jira Queen_ , I am on a cloud version. Cheers Dean

[Susan Hauth _Jira Queen_]

[Susan Hauth _Jira Queen_]

@Dean B , It's the same actually on cloud.  Go to the Edit Templates.  You can change the footing there.

[Dean B]

Thanks I managed to do it.

[Susan Hauth _Jira Queen_]

Great, can you mark this question as answered?

[Susan Hauth _Jira Queen_]

Hi Dean,

Go to Settings - Customer notifications  - Edit Templates.  That allows you to modify the footers.

Hope that helps

Susan

[Dean B]

Hi @Susan Hauth _Jira Queen_

thanks for getting back to me. I tried the steps but there is no option to edit the footer, I can only edit the content and in the preview I can see the footer added automatically.

Can you test your steps and confirm?

[J van Leeuwen]

Hi Dean, 

You'd need to remove the entire <p class>. See below:  

<p class="jsd-help-center-footer">
${helpcenter.name}, powered by <a class="jsd-servicedesk-link" href="${atlassian.url}">Jira Service Desk</a>, sent you this message.></p>

Once you delete this, the footer will be removed. You can confirm in the preview. Hope it helps! 

Jennifer

[Michael Henderson]

I am on Jira Service Desk Cloud. There is no Edit Templates on the Customer Notifications page. I am also admin. Has it been moved?

EDIT, I found it. I was looking on the page to edit HTML. Thanks