Display a specific service request catalog based on login

[Guillaume Boullé]

Hello,

I would like to display a specific service request catalog based on the login.

Example:

login A (company A) has specific product in support (a contact center solution) and I would like to display some specific service request catalog (contact center oriented).

login B (company B) has specific product in support (a network solution) and I would like to display some specific service request catalog (network oriented).

Do you think I can play a such scenario in Jira SD with Insigth for example ?

Regards,

Guillaume

[Manon Soubies-Camy]

Hello @Guillaume Boullé and welcome to Community!

You have several options:

1. Create a customer portal per company, so that each company gets only requests related to their products
2. Create one customer portal where requests will be divided per company, i.e. one group per company (see Organize your requests with groups)
3. Use Extension for JSD to restrict requests per user groups (see Manage permission on Customer portal - Request types)

As far as I know, Insight will only let you customize field options inside request types, not the request types themselves.

Hope this helps,

- Manon

[Eelke van der Nat]

I want to add something here,

The best solution here is to create a customer portal per company as @Manon Soubies-Camy mentioned. But, you don't want those companies see each others portal at the home screen (Help Center page). So you have to define the settings at project settings > customer permissions. The problem however is that you have to add every customer manually in the portal as a service desk customer or you can bulk add users.

[Guillaume Boullé]

Not scalable. We have around 10 000 customers and we cannot generate 10 000 cust portal. :-(

Do you think nFeed plugin could be helpfull to generate specific catalog in 1 portal ?

[Guillaume Boullé]

We are a telco service company. So depending on the customer contract, we would like to display the specific change catalog associated to the customer contract.

[Manon Soubies-Camy]

The only app that can help you with this is Extension for Jira Service Desk - nFeed will only let you query data from a database, an LDAP etc., it will not restrict the requests available in your customer portal.

[Guillaume Boullé]

Ok. I will test this solution on my lab and will teel you if it's working.

Merci Manon. :-)

[Manon Soubies-Camy]

Avec plaisir ! Glad it helped :)

[Guillaume Boullé]

@Manon Soubies-Camy

Réalisez-vous des prestations d'accompagnement aux outils Jira SD ? Si oui, est-il possible d'échanger à ce sujet ?