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How can i have a queue in JSD which has dynamic condition of 'one of my groups'?

Dimitar I_ Dimitrov
Contributor
January 30, 2019

Hey gurus,

A question for y'all. O a, trying to set up a queue in JSD, which is called 'My Groups Work'. I want this queue to be dynamic and check what groups the current user belongs to, then checks all of the tickets where the assignment group is one of these groups and displays these tickets in the queue. 

Has anyone done this?

Or some other way to simply hide queues if they are not concerning you?

I am facing the issue where I have too many unrelevant queues for some users.

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 30, 2019

I don't know of any means of doing this natively. You might have a look at queues for jira service desk addon.

Dimitar I_ Dimitrov
Contributor
January 30, 2019

The expected answer:) Thank you!

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 30, 2019

You are most welcome. If your question is now resolved be sure to click the "Accept answer" above as it helps others when they have a similar question.

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